If you have any questions about the 2024 Winter event, please consult the FAQ.
Frequently asked questions
Frequently asked questions
We always do our best to make your visit a perfect one. Here are some frequently asked questions we'll answer for you.
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From April to October, it is not necessary to book your visit to Walibi unless otherwise mentioned by the promotional partner.
During the Halloween period, pass holders and holders of a non-dated ticket must book their visit through the dedicated platform.
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We invite you to consult the itinerary here.
The parking fee is 13 EUR (ticket for sale at the ticket booths at the entrance of the park).
If you have any further questions, we invite you to consult our FAQ where you will find many answers.
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Did you make a mistake when you purchased? In order to help you further, we invite you to complete this form.
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You have not received your tickets?
First of all, we kindly invite you to check your junk mail (spam), they may have ended up there.
Didn't find them in your spam? In order to help you further, we invite you to complete this form.
FAQ
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All questions and answers about Walibi Winter can be found here.
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We invite you to visit our website where you will find all our products.
If you have any further questions, please consult our FAQ where you will find many answers.
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No, you can't. To enter the park, you must show a valid entrance ticket or a pass.
If you have any further questions, please consult our FAQ where you will find many answers.
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From December 7th, Walibi Belgium puts on its finest winter coat for the second edition of its winter wonderland! Come and (re)discover four magical worlds inspired by the breathtaking landscapes of the North Pole. Walibi is adding two new worlds to enchant you during a month full of magical surprises! You can find more information on our website.
If you have any further questions, please consult our FAQ where you will find many answers.
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Skating aid modules are available in limited quantities.
If you have any further questions, please consult our FAQ where you will find many answers.
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It is currently not necessary to book your visit to Walibi.
If you have any further questions, we invite you to consult our FAQ where you will find many answers.
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Your Pass or valid ticket is valid throughout the entire Walibi Winter period. You don't have to book your visit date.
If you have any further questions, please consult our FAQ where you will find many answers.
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Some attractions are closed during Walibi Winter: Radja River, Vampire, Flash Back.
If you have any further questions, please consult our FAQ where you will find many answers.
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You can meet Santa in the Polar Playground area.
If you have any further questions, please consult our FAQ where you will find many answers.
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Of course, our chalets will welcome you with snacks and drinks.
If you have any further questions, please consult our FAQ where you will find many answers.
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The Easy Pass is a free guide that facilitates the visit of people with special needs (and up to three accompanying persons).
You'll find all information about the Easy Pass on our website.
If you have any further questions, we invite you to consult our FAQ where you will find many answers.
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We invite you to consult the itinerary here.
The parking fee is 13 EUR (ticket for sale at the ticket booths at the entrance of the park).
If you have any further questions, we invite you to consult our FAQ where you will find many answers.
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It is possible to drop off your children and pick them up without paying for parking.
We invite you to follow the "Kiss&Ride" signs and the instructions of our staff.
If you have any further questions, we invite you to consult our FAQ where you will find many answers.
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Children under the age of 13 will not be allowed to enter Walibi/Aqualibi parks alone, proof of age of the responsible adult or the child may be required at any time.
At Aqualibi, children under 13 years of age must be accompanied by a person wearing a swimming costume.
During their visit, whether as a family or as a group, children must remain under the care and continual supervision of their parents and/or accompanying persons.
If you have any further questions, we invite you to consult our FAQ where you will find many answers.
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In the event of strong winds or heavy rain, attractions may be temporarily shut down for a few minutes.
If you have any further questions, please consult our FAQ where you will find many answers.
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As stated on our website, access to the attractions is restricted by height.
Our attractions do not have a "weight limit" as such. However, not all harnesses are suitable for all body types.
Unfortunately, we are not able to provide you with any further information on whether or not our facilities are compatible with a visitor's morphology.
If you have any further questions, we invite you to consult our FAQ where you will find many answers.
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The park is directly connected to the Walibi-Bierges train station via a pedestrian bridge (approx. 10 minutes' walk).
When you buy your tickets online on our website, we offer you the possibility to benefit from a 50% discount on the purchase of your train ticket. To do so, please tick the corresponding option during the purchase process. You will then receive a code to enter on the SNCB website when you buy your train tickets.
If you have any further questions, we invite you to consult our FAQ where you will find many answers.
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In general, casts are strongly discouraged when visiting an attraction. We invite you to take note of the safety signs placed in front of each attraction in order to assess whether it is suitable for you.
If you have any further questions, we invite you to consult our FAQ where you will find many answers.
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You can find all the practical information about your private or business visit to Walibi Belgium-Aqualibi on this page.
If you have any further questions, please consult our FAQ where you will find many answers.
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You can access the parking lot with your RV for the time of your visit. We do not offer facilities to accommodate your RV for the night. After 10pm (except during late-night openings or special events), it is not allowed to leave RVS in the parking lot.
If you have any further questions, please consult our FAQ where you will find many answers.
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Buses can park in the main car park following the instructions of our staff.
For buses, parking is free.
If you have any further questions, we invite you to consult our FAQ where you will find many answers.
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Our parks are accessible by motorbike. We invite you to consult the itinerary here. The motorbike parking is located to the right of the park entrance, close to the bus parking.
The parking fee is 13 EUR (ticket for sale at the ticket booths at the entrance of the park).
If you have any further questions, please check our FAQ where you will find many answers.
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Access to some attractions is forbidden to pregnant women. Nevertheless, you can still enjoy a pleasant day at the park. You can benefit from a 50% reduction on the adult rate on presentation of a medical certificate at the park's ticket booth.
If you have any further questions, please consult our FAQ where you will find many answers.
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Our parking is currently not equipped with charging points for electrical vehicles.
If you have any further questions, please check our FAQ where you will find many answers.
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All visitors must be easily identifiable at all times.
Therefore, only children under the age of 13 may be dressed up and/or wearing facepaint.
If you have any further questions, please consult our FAQ where you will find many answers.
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For information about opening days, please visit our website.
If you have any further questions, we invite you to consult our FAQ where you will find many answers.
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Swimming costumes can be purchased from the Aqualibi reception desk from 17,90 euros.
If you have any further questions, we invite you to consult our FAQ where you will find many answers.
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You will find all the information about the allowed swimwear at the bottom of our website.
If you have any further questions, we invite you to consult our FAQ where you will find many answers.
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Except during special promotions, we do not sell tickets combining entry to both parks.
To stay informed of all our promotions, actions, etc., sign up for our newsletter at the bottom of the home page of our website.
If you have any further questions, we invite you to consult our FAQ where you will find many answers.
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For information about opening days, please visit our website.
If you have any further questions, we invite you to consult our FAQ where you will find many answers.
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For groups over 20 people, you can benefit from advantageous rates. We invite you to consult our ""Groups"" section via this link.
If you have any further questions, we invite you to consult our FAQ where you will find many answers.
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In order to benefit from the preferential rates, your group must consist of at least 20 people. If this is not the case, we invite you to book your tickets at a special rate via this link .
If you have any further questions, we invite you to consult our FAQ where you will find many answers.
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If you wish to stay near one of our parks, we advise you to contact one of our partner hotels which will offer you a package (entrance tickets and accommodation) that best suits your needs.
You can find a list of our partner hotels by following this link.
If you have any further questions, we invite you to consult our FAQ where you will find many answers
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Motorhomes can access the car park during the park's opening hours. We do not have facilities to accommodate them for the night. Therefore, after 10 pm (except for night time or special events), it is not allowed to park in the car park.
If you have any further questions, we invite you to consult our FAQ where you will find many answers.
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To apply for a vacancy, please click on this link.
By following the link, you will find the vacancies but also some informations on the different profiles we are looking for.
Only applications submitted on our website will be considered.
Good luck in your search!
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In case your pass is lost/stolen or in case you forgot it, you can get a duplicate for EUR 10 by presenting your ID card at the pass production office or at the Aqualibi reception desk.
If you have any further questions, we invite you to consult our FAQ where you will find many answers.
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Have you lost something during your visit to Walibi? In order to help you further, we invite you to complete our form.
We will only contact you if an item matching your description has been found.
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We have an extensive vegetarian/vegan offer in our various outlets.
We only use vegetable oil for cooking.
If you have any further questions, we invite you to consult our FAQ where you will find many answers.
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Our park has many restaurants which you can find here.
If you have any further questions, we invite you to check our FAQ where you will find many answers.
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The list of allergens can be consulted at each of our outlets. We invite you to ask our staff when you visit.
If you have any further questions, we invite you to consult our FAQ where you will find many answers.
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You can enjoy different picnic areas.
Picnics are not allowed in our restaurants.
You can also find various catering options on our website.
If you have any further questions, we invite you to consult our FAQ where you will find many answers.
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Below is an overview of the payment methods accepted at Walibi Belgium and Aqualibi:
- Cash (at the ticketing booths, in restaurants and in shops)
- Bancontact, Visa Pay, Visa, Mastercard, French debit card (carte bleue), American Express
- Meal voucher Pluxee, Edenred, Monizze (in the restaurants)
- Compliments Edenred Tickets (for entrance tickets and in shops)
- Cadeau Pass Pluxee (for entrance tickets and in shops)
- French ANCV cheques (for entrance tickets)
- Discount and gift vouchers from 365.be (for entrance tickets)
- Sport & Culture Edenred (for entrance tickets)
- Electronische cheques Sport & Culture Pluxee (for entrance tickets)
- Cadeau Pass Monizze (for entrance tickets and in shops)
- Shopping Pass (in shops)
No other payment methods are accepted.
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Do you wish to exercise your rights concerning your Personal Data we have in our possession?
Please fill in the form below:
Form to be completed : *Name, *First name, *E-mail address, *Your message, *RGPD notice.
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To avoid parents having to wait in long queues with young children, we offer them the Baby Switch: one parent waits in the queue while the other waits at the exit of the attraction. When the parent who was in the queue has been through the attraction, they can swap places with the other parent.
Feel free to ask for information from our operators at the exit of the attraction or at the information desk.
If you have any further questions, we invite you to consult our FAQ where you will find many answers.
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You can find our different speedy packages here.
If you have any further questions, we invite you to consult our FAQ where you will find many answers.
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Children are measured with shoes on before being granted access to the attractions. If you are unsure of your child's height, you can go to the infirmary or the information desk where your child will be measured. Your child will receive a wristband stating his/her height, which will be checked throughout the park.
If you have any further questions, we invite you to consult our FAQ where you will find many answers.
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Below is an overview of the payment methods accepted at Walibi Belgium and Aqualibi:
- Cash (at the ticketing booths, in restaurants and in shops)
- Bancontact, Visa Pay, Visa, Mastercard, French debit card (carte bleue), American Express
- Meal voucher Pluxee, Edenred, Monizze (in the restaurants)
- Compliments Edenred Tickets (for entrance tickets and in shops)
- Cadeau Pass Pluxee (for entrance tickets and in shops)
- French ANCV cheques (for entrance tickets)
- Discount and gift vouchers from 365.be (for entrance tickets)
- Sport & Culture Edenred (for entrance tickets)
- Electronische cheques Sport & Culture Pluxee (for entrance tickets)
- Cadeau Pass Monizze (for entrance tickets and in shops)
- Shopping Pass (in shops)
No other payment methods are accepted.
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We have a limited number of wheelchairs available (subject to availability and confirmation from our reservation team). These can be picked up at the lockers (at the entrance of the park) before 1pm. The fee is 8 EUR.
We suggest you reserve a wheelchair using our form (subject to availability and confirmation from our reservation team).
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We offer teachers the possibility of a free ticket for Walibi, Aqualibi, Bellewaerde and Bellewaerde Aquapark and a 25% discount on 4 entrance tickets (on the adult rate) for 4 accompanying persons.
To benefit from this advantage, please enter your card number on our dedicated website.
Please note: the promotional code can only be used once to order a maximum of one free ticket and four additional tickets with the 25% discount. You must order all your tickets at the same time and make sure to add the free ticket to your shopping cart.
Once you have ordered your tickets, you can go to the park with your e-tickets; you don't have to go through the ticket booth anymore.
If you have any further questions, we invite you to check out our FAQ where you will find many answers.
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After your online purchase, you have one month to exchange your voucher for your permanent Pass at the Pass Production Centre of Walibi or at the reception of Aqualibi, during the opening hours of the parks
Season Passes are not sent by post.
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As a season pass holder, you benefit from many advantages. You will find them in article 4 "Discounts and benefits" of the pass regulations.
To find out more about the conditions of temporary offers, please consult this page.
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You have not received your tickets?
First of all, we kindly invite you to check your junk mail (spam), they may have ended up there.
Didn't find them in your spam? In order to help you further, we invite you to complete this form.
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Did you make a mistake when you purchased? In order to help you further, we invite you to complete this form.
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As stated on the 365.be website, you can benefit from free access for two people to Walibi/Aqualibi. We invite you to visit our website and to enter the unique code printed on your 365 passport. Your tickets will be sent to you by e-mail to the address you have entered. Bring your entry tickets, your 365 passport and your identity card with you when visiting the park.
This advantage can be used once a year for each park.
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You will receive a 10% discount on the adult entrance fee displayed at the park's ticket booths on presentation of your Pass Visit Wallonia.
This discount is not valid online and cannot be combined with other promotions.
For more information, please check the website of Visit Wallonia.
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The price of parking is 13 EUR/vehicle. Season pass holders have the possibility to get a Parking Pass (valid for one year) for 40 EUR. For information about this pass, please consult article 3 of the pass regulations.
Parking tickets and parking passes can be purchased at the ticket booths at the park entrance.
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You can find our different speedy pass formulas here.
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As a season pass holder for another park, you can make use of your advantage at the park's ticket office.
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In case your pass is lost/stolen or in case you forgot it, you can get a duplicate for EUR 10 by presenting your ID card at the pass production office or at the Aqualibi reception desk.
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As an employee of another park, you can enjoy your advantage at the park's ticket booth.
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For information about entrance fees, we invite you to visit our page.
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From April to October, it is not necessary to book your visit to Walibi unless otherwise mentioned by the promotional partner.
During the Halloween period, pass holders and holders of a non-dated ticket must book their visit through the dedicated platform.
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Would you like to receive an invoice for your online purchase? In order to help you, we kindly invite you to complete our form.
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Below is an overview of the payment methods accepted at Walibi Belgium and Aqualibi:
- Cash (at the ticketing booths, in restaurants and in shops)
- Bancontact, Visa Pay, Visa, Mastercard, French debit card (carte bleue), American Express
- Edenred, Pluxee, Monizze cards (meal vouchers accepted in the restaurants - QR codes are not accepted)
- Edenred, Pluxee, Monizze cards (cadeau pass for entrance tickets and in shops - QR codes are not accepted)
- Edenred, Pluxee cards (Sport & Culture pass for entrance tickets - QR codes are not accepted)
- French ANCV cheques (for entrance tickets)
- Discount and gift vouchers from 365.be (for entrance tickets)
- Shopping Pass (in shops)
No other payment methods are accepted.
Do you have any other questions ?
If you haven't found the answer to your question in our FAQ, we invite you to contact us. Write to us and give us as much information as possible so that we can help you.